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Captures email from the network – works with all available email servers running POP3 & SMTP |
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Automatically maintains your
communications as business records |
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Captures email sent to/from a user that did not go through your email server |
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Substantially reduces your potential
liability |
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Captures Instant Messenger, AOL, ICQ and other chat messages |
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Comply with SEC, NASD, Sarbanes-Oxley,
and HIPAA regulations |
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Captures traditional voice, VoIP and Web interactions |
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Substantially lowers the cost of compliance
by automating your processes |
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Captures screen data from users computers |
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Monitors the quality of communications with
your customers |
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Full text searching with context highlighting and relevance based search results |
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Eliminates he/said she/said scenarios |
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Full text search message bodies, headers, subjects and attachments for email and chat messages |
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Protects the integrity, accuracy, and
authenticity of archived communications |
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Searches by phone number, dialed number, extension, user and duration for voice calls |
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Eliminates costly human errors in the archive
and production processes |
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Flexible filtering, book marking and exporting of records |
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Ensures quick, reliable location and
production of requested communications |
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Live Monitoring of voice calls and chat sessions |
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Low Total Cost of Ownership |
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Call annotation and redaction tools |
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Performs Quality Assessments for training and quality improvement throughout the organization |
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Supports “single sign-on” for Windows-authenticated users |
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Voice, email, chat and web communications
capture |
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Integrated with Active Directory and other LDAP directories |
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Advanced Speech Engine for voice
analytics |
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Cross-browser supported for unlimited user access |
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Quality Assessment Engine |
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Supports VoIP protocols – SCCP, H323, SIP, MGCP and others. |
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Screen Intelligence Engine |
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All major VoIP vendors supporting including Cisco, ShoreTel, Avaya, Siemens and Nortel |
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Flexible Integration |
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Traditional phone PBX’s supported for both Analog and Digital
recording |
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Advanced reporting and analytics |
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Passive system design requiring no software/hardware on phone systems and email servers. |
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Non-proprietary file storage for all communications |
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Data Encryption available within the system |
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Digital Dataprint™ on each record to ensure data integrity |
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Flexible archiving and mirroring available for redundancy |
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.NET and SQL 2005 |
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Automatically adds new users, phones, email and chat addresses to directory |
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Flexible security throughout the system |
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