Equature voice recording service

Equature provides organizations a full 360 degree view of all communications.

Equature voice recording service is a powerful Unified Communications Intelligence™ (UCI) platform that automatically captures and archives Email, Chat, Voice and Web interactions. The Equature ViewPoint web portal puts everything at your fingertips. Equature provides organizations a full 360 degree view of all communications.

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  • Captures email from the network – works with all available email servers running POP3 & SMTP
  • Captures email sent to/from a user that did not go through your email server
  • Captures Instant Messenger, AOL, ICQ and other chat messages
  • Captures traditional voice, VoIP and Web interactions
  • Captures screen data from users computers
  • Full text searching with context highlighting and relevance based search results
  • Full text search message bodies, headers, subjects and attachments for email and chat messages
  • Searches by phone number, dialed number, extension, user and duration for voice calls
  • Flexible filtering, book marking and exporting of records
  • Live Monitoring of voice calls and chat sessions
  • Call annotation and redaction tools
  • Performs Quality Assessments for training and quality improvement throughout the organization

Key Benefits

  • Automatically maintains your communications as business records
  • Substantially reduces your potential liability
  • Comply with SEC, NASD, Sarbanes-Oxley, and HIPAA regulations
  • Substantially lowers the cost of compliance by automating your processes
  • Monitors the quality of communications with your customers
  • Eliminates he/said she/said scenarios
  • Protects the integrity, accuracy, and authenticity of archived communications
  • Eliminates costly human errors in the archive and production processes
  • Ensures quick, reliable location and production of requested communications
  • Low Total Cost of Ownership

Technical Overview

  • Supports “single sign-on” for Windows-authenticated users
  • Integrated with Active Directory and other LDAP directories
  • Cross-browser supported for unlimited user access
  • Supports VoIP protocols – SCCP, H323, SIP, MGCP and others
  • All major VoIP vendors supporting including Cisco, ShoreTel, Avaya, Siemens and Nortel
  • Traditional phone PBX’s supported for both Analog and Digital recording
  • Passive system design requiring no software/hardware on phone systems and email servers
  • Non-proprietary file storage for all communications
  • Data Encryption available within the system
  • Digital Dataprint™ on each record to ensure data integrity
  • Flexible archiving and mirroring available for redundancy
  • .NET and SQL 2005
  • Automatically adds new users, phones, email and chat addresses to directory
  • Flexible security throughout the system

Achieve Stratigic Objectives

  • Voice, email, chat and web communications capture
  • Advanced Speech Engine for voice analytics
  • Quality Assessment Engine
  • Screen Intelligence Engine
  • Flexible Integration
  • Advanced reporting and analytics

Have a Question? Let Us Help…

We’ve provided answers to some common questions we get about our services. Maybe we’ve already answered your question, here.

Or, feel free to contact us to speak to one of our trained support team members who can answer your question.

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